Store Policies
How purchases, fulfillment, and support work at our New and Gently Used store, so you can shop with confidence.
Pricing and Availability
All prices are listed in U.S. dollars. Many of our gently used items are one of a kind, so once an item sells it is no longer available. We update listings regularly, and pricing reflects each item’s condition, brand, and features.
Item Condition
Every product is labeled New or Gently Used, and each used listing includes specific condition notes describing any wear. Used items are inspected and cleaned before they are listed. For a full explanation of how we grade condition, see our Condition Guide.
Payment
Checkout is handled securely through our payment provider. We accept major credit and debit cards. Your payment information is processed securely and is never stored on our servers.
Shipping
Shipping costs are calculated at checkout based on item size, weight, and destination. Larger or heavier items, such as stair lifts, beds, and lift chairs, are available for local pickup or delivery only and are clearly marked on the product page. You will receive tracking information by email once your order ships.
Local Pickup and Delivery
We proudly serve the Ozarks region of Southwest Missouri and Northwest Arkansas. At checkout you can choose local pickup or local delivery where available. Pickup details and delivery scheduling are arranged after your order is placed.
Returns and Refunds
New items. Unused new items in their original condition and packaging may be returned within 14 days of delivery for a refund, minus return shipping.
Gently used items. Used items are sold as-is, with condition described honestly on each listing, and are not eligible for general returns. If a used item arrives damaged in transit or is materially different from its listed description, contact us within 3 days of delivery and we will make it right with a replacement, repair, or refund.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 3 days of delivery with photos and your order number. We will arrange a replacement, repair, or refund.
Cancellations
Orders can be canceled before they ship or before a local pickup or delivery is scheduled. Once an item has shipped or been scheduled, standard return terms apply.
Warranty
New items may carry a manufacturer warranty, noted on the product page when available. Gently used items are sold as-is and are not covered by a manufacturer warranty unless specifically stated on the listing.
Sales Tax
Applicable sales tax is calculated at checkout based on your delivery or pickup location and current tax rules.
Product Suitability
Our team is glad to help you choose products that fit your home and needs. Product descriptions are provided for general information and do not constitute medical or professional advice. For guidance on what best fits a specific situation, we recommend a professional in-home assessment, such as our C-Easy™ Safe Home Evaluation.
Questions
We are here to help. Reach our team through the Contact page and we will respond promptly.